So last week my phone completely failed on me which as you know is highly annoying.  Its not so much the phone dying, but its the dealing with it, taking it to the store, getting your info back etc… Well I got my Genius appointment at the local Apple store and was seen very quickly.  I explained the issue, the guy checked my phone and within two minutes of me being there he’d discovered there was a problem with the hard drive.  He checked to see if they had a new phone in stock, and was back in less than a minute setting up my brand new iPhone 5s and I was on my way.  Now thats what I call service!  Thanks Apple for being amazing xx